How to check your ticket status
You can check on your ticket at any time using your tracking ID and email address.
1. Click "View existing ticket"
You'll find this option on the main support page, alongside the Submit a ticket button.
2. Enter your tracking ID and email address
Your tracking ID was included in the confirmation email sent when you first submitted your ticket.
3. Click "View ticket"
You'll be taken to your ticket where you can read any replies from our team, add further information, or upload additional files.
Can't find your tracking ID? Search your inbox for the confirmation email sent from our support address when you first submitted your ticket.